10 Giugno 2023
For ClassX users, this is the opportunity to maintain the software at it's best state.

In order to continue updating the ClassX software, it is convenient to subscribe our annual SLA called CMA (ClassX Maintenance Agreement). In this way, you can always count on ClassX Support and at the same time, enjoy the latest ClassX technology and keep your software up-to-date.

At its expiration, you can re-subscribe for another year with a 15% of your ClassX installations-fee. This will give you the right to download all the available updates, upgrades and the support.

Keep your software forever young and take advantage of profesisonal support by yearly renewing your CMA. You can always keep an eye on its expiration date in your ClassX Dashboard Account.

Opening hours for sales & support:

Monday - Friday
09:00 AM - 5:00 PM
Time Zone CET (Rome Time)
An active CMA ensures...

  • Exclusive dedicated support
  • Updates and continuous fixes, improvements and new functionalities
  • Technical support through Skype / E-mail
  • Remote assistance
  • Best Software/Hardware configurations
  • Priority responses to error reports
  • Upgrades to new versions (Example: from v6 to v8 etc.)
  • Opportunity to do beta-testing

N.B.: whenever you need Skype support, contact an operator and wait until he is available. The operator will indicate the most suitable support mode based on the type of problem encountered (Skype call or remote connection, etc).
Without an activated CMA, no operator could help you!

Don't contact an operator for general purpose formation (such as how to insert contents in LB, how to create a template, etc) because every sofware has got its personal user manual and in the ClassX Dashboard there are a lot of video tutorials on the use of all software.

To open user manuals in each software: Upper menu "Info" --> "Info"

To watch the video tutorials: Log into the Dashboard --> Left menu "Tutorials" - Choose the section you need.

Before contacting the support, please check that your question does not already have an answer!

If you need remote training, please contact the Sales Office via email.
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ClassX srl, based in Italy, is a software house that produces high-performance, real-time broadcast graphics solutions

ClassX srl
c/o Villa Montecchio,
Via del Tiglio, 91 56012 Calcinaia (PI)
Tel. +39 0587 48 81 28
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Opening hours for sales & support:
Monday - Friday
09:00 AM - 5:00 PM

Time Zone CET (Rome Time)
ClassX IBC Project co-financed under Tuscany POR FESR 2014-2020
Cap. Soc. €50.000 i.v.
Reg. Imprese di Pisa N. 01351840507
R.E.A. PI-116996